Billing questions

How can I get a refund if I’m not happy with mSpy?
If you are not fully satisfied with your purchase of mSpy software, you may be eligible for a full refund within 14 days after purchase if the reason of your refund request doesn’t contradict mSpy Refund Policy conditions. At the same time, refunds can be avoided if you request professional help from our Support Team.
What is account freeze and how do I do that?
Account freeze – is an option that allows you to freeze your account for an unlimited period of time and reactivate it later. It is absolutely free of charge and takes about 1 minute.

It works this way: You contact us – tell us the reason for the freeze – we suspend your account/ particular subscription till you contact us back.

PLEASE NOTE that you will not be able to log in to your account/use this subscription during the freeze period..

Appropriate reasons for the account freeze are the following:

  • no access to the device at this time to install / reinstall mSpy;
  • mSpy is not yet compatible with the target phone’s version ( but will be soon);
  • there is no need in mSpy for now, but you plan to use it later.
I ordered a new subscription instead of extension, what should I do?
The payment should be applied to your original subscription and it can be processed by our Support Team. Feel free to contact us 24/7 at our toll-free +1 855 896 0041 number, live chat or send us an email at support@mspy.com
Why do I have two orders from mSpy in my bank statement when I purchased only one item?
Following our processing rules the order can be split into 2 orders (F.E. 68.99 USD (main product) and 1 USD (Service fee)). Both orders are charged at the same time.
How to extend the subscription?
In order to renew your subscription, please go to Billing or Dashboard and click on “Renew” button to proceed.
How to upgrade my subscription plan?
In order to initiate the upgrade please go to your Control Panel > Billing > click on “Upgrade” button (you will see the list of Premium package features under that button)> click on “Proceed”.
Should I reinstall mSpy after upgrade?
No, there is no need to reinstall mSpy or get access to the target device once again as long as the device is linked to your subscription and has ‘Active” status. As soon as you upgrade your tariff plan, new features will be added to your personal account automatically. You will also need to root the device for that.
Can I renew my subscription later?
Yes, you may extend your subscription at any convenient time. Please note that the target device linked to your subscription may lose connection after the expiration date. If this happens, most probably you will need to contact our Support Team for troubleshooting or even reinstall mSpy once the subscription is extended.
If your subscription expires, logs collected from you target device will be kept on our server within 30 days.
What should I do if the transaction was declined?
Please check if all information was entered correctly and if there are enough funds on your card. Contact your bank to make sure that your card can be used for internet/international transactions. You are also welcome to contact our Support team here. They will be happy to help you renew/upgradeonline with a discount and provide you with all the necessary.