In case you receive the following message trying to update information in your mSpy account using no-jailbreak solution “iCloud login failed, wrong Apple ID or password” it means that Apple password has been locked by Apple due to their recent security filter applied.
Unfortunately, there are some issues that we do not have control over. However once we learn that our customers experience problems using our software even when the reason caused by other side we do our best to find a solution and provide with effective troubleshoot instructions as soon as possible.
Apple uses iCloud locking as a security measure to protect users against fishy logins and company-wide breaches. For example, if a user changes their password too many times in a short period of time–they will be locked out. Recently, with the threat of new hacks, many users who have used iCloud without a problem are locked out of their accounts for no apparent reason. Some have actually reported getting locked out two or three times in a row. While this is a method for Apple to protect its users and data, it can also be annoying and problematic for parents monitoring their child’s device.
Luckily, there’s an easy way to get around this problem if it happens to you. Remember, you do need to have access to your child’s phone in order to complete this fix.The easiest way is to change the password. (You can follow Apple’s tool for ID recovery to reset the password here.)
Before you begin, you must also remove your Child device from your mSpy account. Follow these directions to complete this step:
Once you have a different password and have removed your child’s device from mSpy account, you’re ready to connect it again by simply entering Apple ID and new password to appropriate fields in your account.
NOTE! We have finally created a new system so that Apple doesn’t block passwords so often and we are still in a process to make it smooth for all our customers.Please, try to connect to mSpy once again, if your password is correct it should work properly, we also recommend not to relink device once connection is established more than 1-2 times a day as it leads to Apple automatic password ban.
If you ever run into any issues when trying to use mSpy, feel free to submit a support request to firstname.lastname@example.org or contact us in a live chat in this section available 24/7